FAQ

More or less frequently asked questions. 

Where is the mug created?

The mug is created in China, in a certified factory. The mug is then bought from a nice company in California called Highwave. You can even buy the exact same mugs (minus the branding) for cheaper on their site at www.highwave.com. If you're from Canada, the shipping and taxes will probably make the purchase more costly than grabbing it here.

What other products are used during the delivery?

You'll receive a biodegradable box that is made from recycled fiber. We handwrite to shipping address to save paper. You'll also receive a surprise (well not so surprising if you're reading this) bookmark made from seed paper. You can plant it and get a Basil plant!

How long does it take for delivery?

We ship in 48 hours. Total delivery time should take between 3 in 7 days in Canada and 5 to 15 days in the US.

If you could describe Andy+ in one song, what would it be?

For some reason, Crazy Bird by Wild Child comes to mind. It's light, cheerful and little bit weird. I'm not sure it describes the business overall, but it definitely gets the atmosphere.

I like the picture on your front page and I like the picture above. Where were they taken?

Café 8 oz was nice enough to lend us some space in their awesome café in Montreal.

Why the "+" sign in the name

The "+" represents cooperation. We will never sell a product or service without partnering with some organization that strives to help the world be a better place. The name Andy will always be paired.